Terms & Conditions

Your use of this website is subject to the following terms and conditions, which you are deemed to accept each time you use the website. These terms and conditions apply to all conditions of sale and associated products arising through the use of this website. You may wish to print a copy for future reference.
Other terms and conditions on our site such as our Privacy Policy should also be read as part of this agreement.

Access to the Zoetrope Career Planning website

Whilst we try to ensure that the standard of this website remains high and to maintain the continuity of it, the internet is not an inherently stable medium, and errors, omissions, interruptions of services and delays may occur at any time. We do not accept any liability arising from such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this website (or any particular part of it) or to provide the service offered on the website. We may vary the specification of this site from time to time without notice.

Links to other sites

On this site you will be offered automatic links to other sites which we hope will be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.

Your use of this site

You may only use this site for lawful purposes when seeking help with your career, CV advice, and purchasing career related products and services. You must not under any circumstances seek to undermine the security of the site or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the site.
You are solely responsible for any information submitted by you to this site. You are responsible for ensuring that all information supplied by you is true, accurate, up to date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights or any person in any jurisdiction.
You are also responsible for ensuring that all information, data and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to this site.
We reserve the right to remove any information supplied by you from the website at our sole discretion, at any time and for any reason without being required to give any explanation.

Information Submitted to you

We will use information supplied by you (including, without limitation, sensitive personal data) to aid the process of providing advice on careers and/ or having a professional CV written by Zoetrope Career Planning. We use third party CV writers to help us provide our CV writing service, this involves us, amongst other things, processing and storing information (including, without limitation, sensitive personal data) and passing or making available online such information to the CV writers in order to provide a quality service.
We may also share aggregate information with selected third parties, without disclosing individual names or identifying information. We may collect and store aggregate data from the information supplied by you to help us to understand our users as a group so that we can provide you with a better service. You consent to us using information provided by you (including without limitation, sensitive personal data) in each of these ways.
Please note that all third party CV writers have agreed to our terms and conditions and should they be found to be in breach of these terms and conditions, they will have their contract terminated with immediate effect.
We will process any data which you provide in completing the online registration and any further forms, assessments, or personal details which you complete or provide us when using this site in accordance with UK data protection legislation. We explain more about your personal data in our Privacy Policy.

Security and passwords

In order to register with this site and to sign in when you visit the site, you will need to use a user name and a password. You are solely responsible for the security and proper use of your password, which should be kept confidential, at all times and not disclosed to any other person. You must notify us immediately if you believe that your password is known to someone else or if it may be used in an authorised way. We accept no liability for any unauthorised or improper use or disclosure of any password.

Liability

We accept no liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatsoever) arising from your use of the site and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to this website and your use of it to the maximum extent permitted by law.

You agree to indemnify us and keep us indemnified against all cost, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of this site.
You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of this site.

This does not affect your statutory rights as a consumer

Choice of Law and Jurisdiction

The use of this website and any agreements entered into through this website are to be governed by and construed in accordance with English Law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in conjunction with the use of this website or any agreement made through this website.

Changes to terms and conditions and invalidity

These website terms and conditions may be changed by us at any time. You will be deemed to accept the terms and conditions (as amended) when you next use this site following any amendment.

If any provision of these terms and conditions is held to be invalid by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Payments and Refunds

Payment for the CV Writing Service is payable in advance online by Credit or Debit card via PayPal or by personal cheque. Work will only commence on receipt of your cleared payment. We reserve the right to allow time for bank clearance of cheque payments prior to commencing work.
If you are paying by credit/debit card your card will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.
All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal. Should a suspected error be made in billing your credit/debit card you should first contact Zoetrope Career Planning. If we are unable to resolve the issue we will direct you to PayPal's Resolution Centre.

Once an order has been accepted by us, it is not possible to cancel it. That is to say, we are not able to grant refunds for orders which have been accepted and for which service has commenced. Specific items on an order which are not prepared until a completed order is dispatched may be cancelled whilst an order is still in progress and before they have been prepared. However, this is subject to a £10 administration charge.

Within the UK, all services are deemed to begin, by agreement, before the end of the cooling off period (as defined by United Kingdom's Consumer Protection (Distance Selling) Regulations 2000), early delivery being essential to the vast majority of our clients. Furthermore, under the above-mentioned regulations all our goods are 'made to the consumer's specifications or clearly personalised' and are therefore exempt.

We reserve the right to terminate any contract due to offensive behaviour from a client. Offensive behaviour is defined as aggressive or abusive behaviour towards our staff, including the freelance CV writers.
The price of goods and services as set on our website includes VAT for EU deliveries. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.

Turnaround Times and Delivery

All orders made via the website will be processed within 24 hours.

Once payment is cleared and we have all of the necessary additional information from you we guarantee to have the 1st draft of your CV emailed to you within 5 working days and will amend it until you are satisfied. If your telephone consultation is conducted outside of business hours, then the 5 working days will be calculated from the next business day, following your consultation. CV Assessments will be emailed to you within 3 working days.

Special arrangements to write and produce a CV in less than 5 working days can be arranged and need to be agreed beforehand with the allocated CV writer.

All CV's will be formatted in Microsoft Word unless otherwise agreed at the time of consultation. If you want to convert your CV into another format then you will do so at your own risk.

We cannot accept any liability for late delivery of emails or for the failure of emails to arrive since the delivery of emails depends on too many external factors beyond our control.

All CVs will be revised free of any further charges until you are totally satisfied and request dispatch of your completed order. This is subject only to our other terms and conditions (in particular the clauses concerning offensive behaviour as detailed under Payments and Refunds) and to our right to automatically deem an order to be closed to a client's satisfaction should we not have heard from them to the contrary after not less than 1 month has elapsed since our last contact with the client.
All changes to draft orders and/or approvals of draft orders must be submitted in writing - by post, fax, email - and can not be accepted by telephone.
Once a completed order has been dispatched and accepted, if any further changes are required we reserve the right to apply a charge for the extra work. The charge will be determined by the individual CV writer at their discretion.
Acceptance will be deemed to have taken place once you have returned the 'Acceptance email' or after 1 month as detailed above.

100% Satisfaction Guarantee

If you have not been invited to an interview within the first 8 weeks following dispatch of your CV we guarantee to provide at least a half hour telephone consultation with a career coach and a review of your CV against the jobs for which you have applied. Any subsequent changes made to your CV as a result of this consultation will be made free of any charge.

Complaints Procedure

Please direct any complaint by email to admin@zoetropecareerplanning.co.uk

When a complaint is received, the full details will be recorded in the Complaint Log, including emails, letters and telephone calls.

A response will be made to you within 5 working days.

Where the complaint is of a more complex nature and requires further investigation, you will be contacted within 5 working days and advised of this. You will be given an indication of how soon a full response will be made.
Where it is not possible for a complaint to be resolved, you will be given a clear explanation in writing.

The Complaint Log will be reviewed on a quarterly basis. Where this highlights a particular problem or pattern, this will be investigated and remedial action taken.

Cancellation Policy for Purchased Services

Distance Selling Regulations shown here negate your right to cancel, as your contract commences when payment details are given by you.

Distance Selling Regulations

The supply of services and personalised goods, as outlined in Distance Selling Regulations 13, "the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10", 13:1A and 13:1C in respect of contracts for the supply of services if the performance of the contract has begun with the consumer's agreement; before the end of the cancellation period.
However, we recognise clients can have a change of circumstance and therefore offer a cancellation policy, that balances the cost of our administration costs, CV writer's time and research work undertaken, prior to a booking:

If you cancel*:
. Up to 7 working days prior to your phone consultation with the CV writer: 10% will be deducted from the refund
. Up to 4 working days prior to your phone consultation with the CV writer: 25% will be deducted from the refund
. Up to 2 working days prior to your phone consultation with the CV writer: 50% will be deducted from the refund
. Cancellation on the day attracts the full 100% Cancellation Fee.

Cancellations are scheduled to the next working day, where cancellations are made outside of normal business hours.

Refunds due will be credited back to your card within 30 days of cancellation order.

Disclaimer
Whilst we make every effort to ensure that the information on this site is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liabilities arising from any inaccuracy or omission in any of the information on this site supplied by you, any other site user or any other person.
The material on our site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.
Given that the Internet uses an open system we cannot warrant that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.

Copyright
Entire contents © Zoetrope Ltd (trading as Zoetrope Career Planning.)
The rights in material on this site are protected by international copyright, software, and trademark laws and you agree to use this site in a way which does not infringe these rights.
Zoetrope Career Planning clients may make one attributed copy or slide of each figure contained herein. Additional reproduction is strictly prohibited. For additional reproduction rights and usage information, please contact us at admin@zoetropecareerplanning.co.uk.